Refund / Cancellation Policy (Workshop):
Version 07.2026
This policy applies to paid workshop purchases made through www.intufx.com, operated by ProCoach LLC (“IntuFX,” “we,” “us,” or “our”). By completing a purchase, you agree to the terms below.
General Refund Terms
You may withdraw from a workshop and receive a full refund at any time before the workshop begins, or up until the end of the first day of the workshop. To withdraw, contact email@intufx.com up until the end of the first day of the workshop to notify us of your decision. Refund requests made after the end of the first day of the workshop will not be eligible for a refund under this policy. Refunds, where granted, will be issued to the original payment method used at checkout and may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
European Union, EEA, and United Kingdom — Right of Withdrawal
If you are a consumer located in the European Union, the European Economic Area (including Norway, Iceland, and Liechtenstein), or the United Kingdom, you have a legal right to withdraw from your workshop purchase within 14 days of the date of purchase, without giving any reason, under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013. Because our workshops are scheduled for a specific date that may fall within that 14-day window, this right does not apply once the workshop has taken place, provided that: (a) you gave your prior express consent to the workshop date falling within the withdrawal period, and (b) you acknowledged that you thereby lose your right of withdrawal. This consent is obtained via a separate waiver at checkout, which states: “The Day 1 full refund guarantee applies, and I waive my statutory withdrawal right for this workshop.” The General Refund Terms above (full refund before the workshop begins or by the end of the first day) apply in addition to, and independently of, this statutory right, and in practice offer equal or greater protection than the minimum required by EU and UK law.
Australia
If you are a consumer in Australia, our workshops come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-performed or refunded if they fail to be delivered with due care and skill. Nothing in this policy is intended to limit or exclude these statutory guarantees. Beyond these statutory rights, refunds are provided as described in the General Refund Terms above.
United States and Canada
For customers in the United States and Canada, refunds for workshop purchases are provided in accordance with the General Refund Terms outlined above. No additional statutory cooling-off period applies to digital educational products in most states and provinces, except where required by applicable state or provincial consumer protection law.
All Other Countries
For customers located in any country not specifically addressed above (including, for example, Switzerland, New Zealand, and countries in Asia and elsewhere), any statutory consumer protection rights that cannot be lawfully excluded or limited under your local law remain unaffected by this policy. Beyond such non-excludable statutory rights, the General Refund Terms above govern your purchase.
If IntuFX Cancels a Workshop
If IntuFX cancels a workshop for any reason, we will first offer to reschedule you to a new workshop date within 30 days of the original date. If no suitable rescheduled date is offered within that time, or if you do not wish to attend the rescheduled date, registered participants will receive a full refund.
Chargebacks and Payment Disputes
We ask that you contact us directly at email@intufx.com before initiating a chargeback or payment dispute with your bank or card provider. Most concerns can be resolved quickly through direct communication. Initiating a chargeback without first contacting us may delay resolution and could affect your ability to register for future IntuFX workshops.
How to Request a Refund
To request a refund, please email email@intufx.com up until the end of the first day of the workshop (or, for one- day workshops, before the midday break) with your order number or registration email, and the reason for your request. We aim to respond to all refund requests within 5 business days.
Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase will govern that transaction. This policy was last updated on 24th July 2026.
Contact
Questions about this policy can be directed to email@intufx.com or via http://www.intufx.com/contact.